Frequently Asked Questions

How long does shipping take?
Your order is processed and shipped within 3-10 business days. You'll get tracking info via email.

Is shipping discreet?
Absolutely. Plain packaging, no product details, and a return address that just says "TLS Fulfillment Center." Your privacy is our priority.

What will show on my credit card statement?
Just "TEXAS LOVE SHOP" – discreet and simple.

Can I return my order?
Due to the intimate nature of our products, we can't accept returns for hygiene reasons. If something arrives defective or damaged, reach out to us within 14 calendar days for help.

How do I care for my products?
Clean before and after each use with warm water and toy cleaner. Charge rechargeable toys every 1-2 months with a standard 5V adapter (no fast chargers!). Check individual product pages for material-specific care.

Are your products body-safe?
Yes! We only carry body-safe materials like medical-grade silicone, glass, stainless steel, and ABS plastic.

Need help choosing a product?
We're here for you! Use our Live Chat feature or contact us for personalized recommendations.

Still have questions?
Reach out anytime at info@texasloveshop.com. We're happy to help!