Frequently Asked Questions

How long does shipping take?
Your order is processed and shipped within 3-10 business days. You'll get tracking info via email.

Is shipping discreet?
Absolutely. Plain packaging, no product details, and a return address that just says "TLS Fulfillment Center." Your privacy is our priority.

Q: What will show on my credit card or bank statement?
A: Your statement will show “TEXAS LOVE SHOP” along with a 3-digit number in front of it (for example: “123 TEXAS LOVE SHOP”). This number is unique to your order and is used for verification if needed.

Q: Why does Texas Love Shop sometimes ask me to confirm the number that shows on my card or bank statement when I place an order?
A: When we charge your card, the pending authorization appears on your statement as a line like this: “123 TEXAS LOVE SHOP”. The 3-digit number in front of “TEXAS LOVE SHOP” is unique to your order. Confirming this number is a quick verification step we sometimes use to make sure the charge was authorized by the authorized cardholder. It ensures your order can be shipped safely and helps protect both your account and our store.

Can I return my order?
Due to the intimate nature of our products, and to protect our customers, we can't accept returns for hygiene reasons. If something arrives defective or damaged, reach out to us within 14 calendar days for help.

How do I care for my products?
Clean toys before and after each use with warm water and toy cleaner. Charge rechargeable toys every 1-2 months with a standard 5V adapter (no fast chargers!). Check individual product pages for item-specific care instructions.

Are your products body-safe?
Yes! We only carry body-safe materials like medical and high-grade silicone, glass, stainless steel, and ABS plastic.

Need help choosing a product?
We're here for you! Use our Live Chat feature or contact us at info@texasloveshop.com for personalized recommendations.

Still have questions?
Reach out anytime at info@texasloveshop.com. We're happy to help!